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Hotline Security Service (HSS) - Flex
Hotline Security Service - Flex, gives acces to a flexible support-plan. Based on your needs, a general level of support is chosen. The level can be adjusted subsequently. The agreement will cover all the products that Secu supports, a fixed defined response time and a fixed number of support hours - and more
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Key Benefits
- the agreement is not limited by the number of systems, users etc.
- the agreement will cover all products, supported by Secu
- the agreement will run for 1 year, or until a maximum number of support hours are spent
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Key Features
- Support and Trouble shooting
- Access to Secu Proactive News
- Access to Secu Web-based support portal
- License Management
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Support and Troubleshooting Get in contact with Secu helpdesk through mail or phone, and consultants will begin resolving the support case, within the agreed response time. A level of response time and supportbundle is chosen, based on individual requirements.
Access to Secu Proactive News On Secu website, a HSS agreement gives access to the Proactive News Section. This section covers experience from our experts, and 'best practice information' related to products covered by the agreement.
Access to Secu Web-based support portal On the Ticket Management Portal, you can create support tickets, and follow the status. If you choose to contact Secu Helpdesk through phone, our 1. level support will create a ticket on this portal.
License Management Licenses related to products and solutions covered by the agreement are registered. Upon expiration or upon significant changes a notification is induced.
Request a datasheet
Fill out the form below, and you'll receive the desired datasheet.
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